Convert Shoppers Into Customers With Multiple Delivery Options

 
Fenix has seen a steady eCommerce growth which is something merchants have been anticipating for years. However, in a completely unforeseen way, the COVID-19 pandemic has fast-tracked eCommerce growth, enabling 10 years of eCommerce growth in just three months, during the first half of 2020. Ecommerce demand continued even in 2021, with sales growth up by 95% in June 2021 compared to June 2019, according to ROI Revolution's study. 

Industry experts opine the eCommerce growth trend will continue in the years to come as well. While this seems to be good news for merchants, increasing competition and dwindling customer retention rates are becoming a cause of concern for many. In an increasingly crowded eCommerce space, consumer loyalty is hard to gain and even harder to maintain.

In today’s all-delivery economy, the most crucial differentiator to gain customer trust is delivery experience.  Offering a range of order delivery options is one of the sure-fire ways to get the delivery right.

Meet your customers’ expectations by offering multiple delivery options

Major eCommerce leaders like Amazon have been driving customer expectations around order delivery. There’s been a paradigm shift in consumer behavior and expectations in recent years. The on-demand economy has brought in a whole new era of customer expectations around speed, cost, and convenience.

Retailers must work towards meeting these growing consumer expectations just to win them over in the first place. Today’s time-pressed consumers expect delivery options that fit directly into their busy lifestyle. It's important to know the facts and figures about how important delivery options are to customers. 

⦁ 93% of shoppers believe that delivery options are critical to their online shopping experience.

⦁ 50% of shoppers have abandoned their baskets due to unsatisfactory delivery options.

⦁ 70% of shoppers like to buy from retailers who offer more convenient delivery options.

⦁61% of shoppers opted to buy from one retailer over another for better delivery options.

⦁ 47% of shoppers rate free delivery as their number one priority.

⦁ 77% of shoppers expect delivery options to be displayed upfront on the product page.

⦁ 81% of shoppers like to pay more for faster and more convenient delivery options.

The above statistics reveal that if your eCommerce business isn’t offering a variety of delivery options, it could be missing out on many potential customers. Offering multiple delivery options like Standard Shipping, Free Shipping, Curbside Pickup, Same Day Delivery, Express Delivery, Expedited Delivery helps merchants cater to various needs and expectations of customers.

As per the DHL report, merchants offering express shipping options grow 60% faster than those who only offer standard deferred shipping. Though shoppers expect a wealth of choice when it comes to receiving their orders, several small merchants are struggling to offer order delivery options that are faster, trustworthy, and affordable. 

Win more customers with Fenix flexible delivery options

Merchants can easily win more customers and remain competitive in today’s crowded retail space, by partnering with AI-powered shipping & delivery software like FenixCommerce (Fenix). Learn how offering a range of convenient delivery options helps merchants convert their shoppers into customers through Fenix AI platform.

⦁ Reduce cart abandonment with personalized options - Display order delivery options that are personalized for each visitor on your eCommerce store to effectively reduce your cart abandonment rate. Also, providing a choice of delivery options at different ;price points helps in lowering cart abandonment rates. 

⦁ Improve conversions with real-time rate shopping - Enabling the fastest and cost-effective shipping options automatically with real-time rate shopping. Also, save on your shipping costs and boost your conversions.

⦁ Build customer loyalty with positive delivery experiences - 95% of shoppers say a positive delivery experience would encourage them to shop more with that retailer in the future. Enable a positive order delivery experience to help build customer loyalty and drive repeat sales. 

Differentiate your brand by providing the delivery solutions that are much needed to compete in the world of online shopping. As per Metapack research, 77% of shoppers expect delivery options to be displayed on the product page. Offer convenient order delivery options right from the product page to be highly visible to your shoppers. 

Fenix can help you turn shoppers into customers by offering a superior delivery experience. Get a free demo and integrate with Fenix to see for yourself how offering flexible shipping options help you stay at the top of your delivery experience and improve the overall efficiency of your eCommerce operations. visit website to know more

Comments

Post a Comment

Popular posts from this blog

The Web of Custom Order Fulfillment and Order Experience

Image
Custom Order fulfillment software capabilities Every software provider business has its own story, about why its software is better than any other software in the market. In this modern world of competition in every field, one must be aware of all the tools that could help one grow their business. This calls for being ready and informed when the time comes and you feel the need for an order fulfillment software to deliver goods like BigCommerce Fulfilment . Order experience and best customer experience delivery is the answer to client retention and business growth, and all the companies who have understood this are making moves already to become the best in order fulfillment and customer satisfaction, raising their brand value and revenue. To ensure that your software is also up to the mark, take care of the following details: Creating new orders and updation should be quick Viewing, searching, and editing the existing orders must be available to your employee in case the customer...
Read more

Delivery Transparency: What Does Estimated Delivery Mean?

Image
  As an e-commerce brand, your ability to deliver orders on time and with clear communication can make or break customer experience. Shipping metrics such as ship date, delivery date, and   estimated delivery date   are crucial components of this experience. But what do they mean, and how do they affect your customers? In this article, we'll explore the concept of delivery transparency and how it relates to e-commerce shipping. We'll also discuss the common terms related to shipping transparency and how they factor into the customer experience. Finally, we’ll detail how FenixCommerce can help your e-commerce brand achieve greater shipping efficiency and transparency by more accurately predicting the shipping timeline than carriers and simplifying the decision making process so you can focus on attracting and retaining customers through other channels. Understanding Delivery Transparency Delivery transparency refers to the level of visibility and communication that a brand...
Read more

Improve Your Order Experience With The Best Order Management Software

Image
Not very long ago, let’s say if you go 10 years back in time then you won’t find the word Order experience of much importance to business owners. In the last decade, the eCommerce industry has seen new heights of business and has grown a hundred folds with more businesses opting to sell goods online. With more businesses selling things online, came the competition to stay ahead of each other in business. After having this newfound power of the internet, companies started reaching more audiences and diversified their businesses.  Now, when the business is at its peak in the digital world, the word Order Experience has a crucial role in retaining business for companies and helping them to raise their brand value. With more companies selling the same product, every organization wants to keep their customers and make sure that they don’t feel like changing their seller and with this, the role of Order Experience gets bigger. Order Management Software OMS is the tool that is used for ...
Read more