4 Key Amazon eCommerce Lessons for Retailers - Part 2
There’s so much to learn from Amazon that we could write an entire book on valuable eCommerce nuggets for online sellers based on how this retail heavyweight has conducted its operations over the years. In part one of this two-part series on key Amazon eCommerce lessons for retailers in 2022, we discussed four important areas you could improve in your business by studying how Amazon serves its customers. In this part, we’ll continue that discussion to highlight four other areas in which eCommerce businesses and DTC brands can model Amazon to improve the customer experience and last-mile delivery. The four areas we’ll expand upon in this piece include: Leverage Customer Feedback Keep Offering More Products and Services Introduce a Loyalty Program Deliver Better 1. Leverage Customer Feedback Leverage Customer Feedback Consumers will naturally need more guidance before deciding to buy, and one way to satisfy their curiosity is by reading reviews and taking advantage of Q&A s