How To Enable Online Delivery Tracking On Your Business Website

Online Order Tracking


Your first Shopify sale is basically exciting and thrilling, it inspires you to do more. But once that order’s placed by the customer, how does one confirm the customer can track the status of their order with real-time updates? Even just finalizing the way to send a tracking number to your customers for Online Delivery Tracking is difficult. The Online Delivery Tracking feature does offer an automatic tracking page to be integrated with your site. However, this feature currently only works with the subsequent carriers: USPS, UPS, FedEx, DHL Express, and Canada Post.


If you employ a carrier that's not supported through the online delivery Tracking feature, the page will display the tracking number allocated to your order, which redirects the customer to the carrier’s web page and cannot display the order status or the map. 

Realistically, this technique won’t work for those that prefer a more customized order status page or a special carrier. Therefore, it's important to seem into other alternatives like Shopify apps that allow merchants to trace their orders. you'll click here for an inventory of the foremost popular order tracking apps! 

Although we could also be a touch biased because we made it, we definitely recommend using our order tracking app, Tracktor, which currently supports over 800+ carriers. Tracktor has been proven to scale back customer service tickets by 30%. Tracktor also increases the return sales frequency, in a streamlined manner by promoting recommended goods on the tracking page of your site.


Steps To Enable Online Order Tracking On Your Shopify Website


  1. Go to the Orders section and click on orders from your store’s admin credentials.
  2. Click on the option that says, “Mark as fulfilled” to fulfill your order.
  3. Now, you will get to a Fulfillment page to fulfill your order and will come across an empty box, for the tracking of your package. On this page, put in the tracking number that you have. Shopify will try and recognize the carrier that you are using automatically by identifying the unique number associated with the carriers.
  4. If the carrier that you have opted for, is not supported by Shopify, you will need to select Other, under the Shipping Carrier drop-down menu. Once you select Other, you should see a pop-up that has your Tracking URL underneath. This is for you to provide the link to your customers to track their respective orders.
  5. The last step is to click on the Fulfill Items option, when you fulfill the order through that option, the customer is going to receive a shipping confirmation email from your website through Shopify. In that email, customers will get a link that redirects them to a tracking page and helps them in getting live updates about the status of their order. 

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