FenixCommerce

Not very long ago, let’s say if you go 10 years back in time then you won’t find the word Order experience of much importance to business owners. In the last decade, the eCommerce industry has seen new heights of business and has grown a hundred folds with more businesses opting to sell goods online. With more businesses selling things online, came the competition to stay ahead of each other in business. After having this newfound power of the internet, companies started reaching more audiences and diversified their businesses.  Now, when the business is at its peak in the digital world, the word Order Experience has a crucial role in retaining business for companies and helping them to raise their brand value. With more companies selling the same product, every organization wants to keep their customers and make sure that they don’t feel like changing their seller and with this, the role of Order Experience gets bigger. Order Management Software OMS is the tool that is used for ...

Your first Shopify sale is basically exciting and thrilling, it inspires you to do more. But once that order’s placed by the customer, how does one confirm the customer can track the status of their order with real-time updates? Even just finalizing the way to send a tracking number to your customers for Online Delivery Tracking is difficult. The Online Delivery Tracking feature does offer an automatic tracking page to be integrated with your site. However, this feature currently only works with the subsequent carriers: USPS, UPS, FedEx, DHL Express, and Canada Post. If you employ a carrier that's not supported through the online delivery Tracking feature, the page will display the tracking number allocated to your order, which redirects the customer to the carrier’s web page and cannot display the order status or the map.  Realistically, this technique won’t work for those that prefer a more customized order status page or a special carrier. Therefore, it's important to see...