Importance of Order Management Systems during Covid-19

 Importance of Order Management Systems-:


The primary goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even against extreme demand. Most organizations try to fulfill at least one rules-based manual approach based on proximity.  While it may seem like a reliable solution, there are intelligent order management systems that can benefit both businesses and consumers.

Investing in an intelligent order management system will hugely improve the order fulfillment process for companies against extreme demand. The system will also help companies serve their customers more effectively in the end.

Surviving the COVID-19 crisis with Order Management Systems-:


Even though the COVID-19 pandemic has taken businesses by surprise and impacted almost every single industry, it has been seen that an intelligent and effective order management system (OMS) has given companies the added benefit to avoid supply chain disruption and has helped them to run their operations smoothly. 


One of the key takeaways that businesses are learning amidst this pandemic is to learn the ability to adapt during unprecedented times. Many companies that didn’t have an OM system are experiencing various challenges such as loss of revenue, negative customer experience, loss of customers due to competition, margin erosion due to COVID-19. As such, these companies are unable to adapt to the ‘new normal’ due to a lack of adaptive technologies and intelligent systems. 


On the other hand, many businesses that had an integrated Order Management System were able to successfully manage their order fulfillment, inventory, and tracking processes, thus providing excellent customer service in those tough times. 


An Order Management system not only builds trust through delivery but also helps build trust by proactively tracking and monitoring consumer orders. Having an integrated Order Management System (OMS) can enable your e-commerce brand by dynamically generating delivery options in real-time and picking the most cost-effective services to ensure order delivery by the promised date.


Optimize your Order Management System with FenixCommerce-:


Want to optimize your order management system and enhance the order delivery experience for your customers? You’ve come to the right place. FenixComemrce’s Order Operations Platform helps you to improve your order management system using a powerful artificial intelligence engine. The platform augments your already existing order management system to display order cut-off times, delivery date estimates, and shipping costs for any number of options on the product, cart, and checkout pages.

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