Want to Reduce CAC? Focus on Retention
In the world of e-commerce, customer acquisition cost (CAC) is a crucial metric that determines the effectiveness of marketing and sales strategies. However, reducing CAC is not the only way to improve profitability and achieve sustainable growth. Retaining customers and building brand loyalty is equally important, and the delivery experience plays a significant role in achieving these goals. Why Delivery Experience Matters Customers expect fast, reliable, and hassle-free delivery services, and any mistakes or delays can negatively impact their experience. According to a survey conducted by MetaPack, 96% of customers said that delivery experience affects their brand loyalty. Therefore, e-commerce platforms need to focus on enhancing the delivery experience to retain customers and build brand loyalty. Here are some solutions that can help e-commerce brands improve their delivery experience and reduce CAC by focusing on customer retention and rewarding your best customers. Re...