FenixCommerce

Providing your customers with an experience they won’t forget in a hurry is the secret sauce that converts them into loyal repeat buyers. But creating that superior experience requires you to first get it right with shipping and delivery.  Your ability to deliver in a way that matches customer expectations at all times is affected by two things: How do you decide on shipping options and delivery timelines? How much do you charge customers to keep your delivery promises? Charge them too low and your profit margins will take a hit. But charge very high shipping rates and they’ll abandon their carts, thereby hurting your conversion rate. At the very core, shipping costs are affected by different factors, including: Weight and dimension of the package . Different carriers will charge you shipping fees based on the dimensional or actual weight of a package. Destination . The location where the package gets shipped will influence the shipping charge. Insurance . Many retailers opt for sh...

A customer places an order on the website and it registers in the order management system. Once logged in, the operator has to manually obtain quotes, compare different services, look at rates, and then finally book the shipment with whichever carrier they think is best for that order.  eCommerce businesses today have put in much effort to map out what they think is their best approach to order management and fulfillment.  But with consumers now expecting cheaper, faster, and timely deliveries, most retailers are still not sure about how best to evolve and match those expectations. This raises key questions: How do you  streamline operations at the backend  to ensure that you’re always offering an array of delivery options that match customer expectations without hurting your revenue? And how do you display these multiple delivery options at checkout in a way that won’t overwhelm and confuse shoppers?  To eliminate this air of uncertainty hovering around shippin...