FenixCommerce

Generating amazing customer experiences is at the zenith of the priority list for all businesses in marketing, it is very necessary to be updated and stay one step ahead of your competitors in this competitive and very fast industry. To put it simply, it’s the organizations that make things function as they should with customer experience management that lead the pack in their respective industries. As the industry grows, with the abundance of statistical data on Big Data, prediction-based modeling, Analytics, and many other technologies that enable stellar customer experience through order management , accurate estimated delivery date , and order fulfillment , etc. It’s tough to sort through these very highly important processes and identify the foremost valuable one. As it is mostly neglect and plays a crucial role in delivering a great customer experience. I’ve searched the far reaches of the online world to make people aware of...

The e-commerce industry has increased a hundredfold ever since it began changing the way the world gets its goods, well those were the days of introduction. Nowadays everyone is ordering their product through online channels and all businesses are getting into the run for becoming the kingpin of online business. This has not only raised the bar for quality and delivery speed but keeping the customers aware of their product’s whereabouts is also how you win their hearts. Order delivery experience - A good online order tracking feature apprises the business representative and the customer about the current status of their order. In this way, the tracking process keeps everyone singing the same song and helps eradicate the occurrence of any conflict between the buyer and the seller related to order delivery experience. The online order tracking process gives the customers a sense of control over the situation, when customers could follow the product throughout the delivery process from t...