FenixCommerce

  In the world of e-commerce, customer acquisition cost (CAC) is a crucial metric that determines the effectiveness of marketing and sales strategies. However, reducing CAC is not the only way to improve profitability and achieve sustainable growth. Retaining customers and building brand loyalty is equally important, and the delivery experience plays a significant role in achieving these goals. Why Delivery Experience Matters Customers expect fast, reliable, and hassle-free delivery services, and any mistakes or delays can negatively impact their experience.  According to a survey conducted by MetaPack, 96% of customers said that delivery experience affects their brand loyalty. Therefore, e-commerce platforms need to focus on enhancing the delivery experience to retain customers and build brand loyalty. Here are some solutions that can help e-commerce brands improve their delivery experience and reduce CAC by focusing on customer retention and rewarding your best customers. Re...

  As an e-commerce brand, your ability to deliver orders on time and with clear communication can make or break customer experience. Shipping metrics such as ship date, delivery date, and   estimated delivery date   are crucial components of this experience. But what do they mean, and how do they affect your customers? In this article, we'll explore the concept of delivery transparency and how it relates to e-commerce shipping. We'll also discuss the common terms related to shipping transparency and how they factor into the customer experience. Finally, we’ll detail how FenixCommerce can help your e-commerce brand achieve greater shipping efficiency and transparency by more accurately predicting the shipping timeline than carriers and simplifying the decision making process so you can focus on attracting and retaining customers through other channels. Understanding Delivery Transparency Delivery transparency refers to the level of visibility and communication that a brand...

E-commerce has become the dominant force in the retail world over the last decade. With the onset of the COVID-19 pandemic, online shopping has surged even more quickly, with customers flocking to e-commerce sites for everything from groceries to luxury items and for online Retailers, driving down customer acquisition costs (CAC). However, in the last year, as more brands move online, the competition for customer attention and sales has become increasingly intense. Struggles include rising digital advertising costs and other factors like the impact of Apple's iOS 14 update on Facebook targeting. These challenges have only been compounded by the hangover effect from the Covid e-commerce sales bump. This has now led to rising customer acquisition costs (CAC), making it increasingly difficult for e-commerce brands to maintain growth while also protecting margins. As a result, brands need to find innovative ways to optimize their marketing investments and reduce cus...

  The world of e-commerce is evolving faster than ever, and brands need to adapt to remain competitive. One of the biggest challenges facing e-commerce brands is the complexity of shipping. With so many carriers, rates, delivery times, and regulations to consider, managing the shipping process can be time-consuming, frustrating, and costly. Fortunately, the rise of AI-powered shipping automation is transforming the industry, making it easier than ever for brands to optimize their multi-carrier and parcel rate shopping strategies.  While at some level, much of the modern shipping process is automated, at FenixCommerce we help streamline decision making for your e-commerce brand. Using our AI, we can simplify your carrier rate shopping by providing the most accurate cost and delivery predictions. In this blog post, we'll explore the benefits of shipping automation and how Fenix’s software can help e-commerce brands optimize their shipping process through our AI decision making m...

  Dermalogica’s logistics director discusses how to think about a 3PL transition   “Any business has its risks. But getting your products into customers’ hands faster has never made  less  money.” It’s clear, in 2023, that rising costs and supply-chain issues are part of a new reality. Shipping has not avoided the fallout, and the uncertainties of the last few years have had an outsized effect on carriers. Inflation, rate increases, fuel surcharges, delays, and other bumps have changed what we fundamentally understand about shipping. Because shipping is the backbone of ecommerce, every retail executive must look at shipping and fulfillment to determine whether the established solution is still the right one.  Third-party logistics solutions can mitigate these issues. But a business leader examining the costs and unknowns around a third-party logistics (3PL) solution may be hesitant to take the leap.  A 3PL may not be the right solution—or at least not the r...